With Tashi, your guest can select their preferred pickup locations as part of the booking process.

This lets your guests easily tell you where they want to be picked up for the experience they've booked as part of the booking process, saving you time.

This article will teach you how to:

  • Set up your available pickup locations

  • Let guests select from the available pickup locations

  • Let guests tell you where they'd like to be picked up

  • Let guests ask a question about the pickup location



STEP 1

Add your Pickup Locations 🚍

To set up the available pickup locations that clients can select from as part of the Booking process, go to Tours -> Settings -> Pickup locations

After you add a pickup location here, you'll be able to link it to a product in the 'Rates' part of Add a New Product. become available as an option

Adding a pickup location

You can add or edit your pickup locations from this modal. Once you've added a pickup location and made it Active, it will become available as an option when you're creating or editing an Experience product.


STEP 2

Link pickup locations to your Experience products πŸ”—

You can link your pickup locations to your Experience products from the 'Rates' section while editing a product.

Go to: Tours -> Products -> Edit Product-> Rates-> Edit Rates-> Pickup Locations

πŸ’‘Pro Tip: You must add the pickup locations to each of the Rates that you set up for your Experience. They can be the same pickup locations or different.

Pickup Location Options

Enable pickup locations

Tick this box if you want to enable pickup locations for your product. The other options become visible since this box is ticked.

Please select the pickup locations for this rate

Once you've enabled pickup locations, you can link the relevant pickup locations from your list of all potential pickup locations to the product here.

Enable customers to enter their own pickup location

Do you want your guests to only select from the pre-defined list of pickup location options? If so, don't tick this box.

If you do want your guests to be able to provide you with their preferred custom pickup location, then do tick this box. The guest will then have the option to provide you with their preferred pickup location during the checkout.

Allow customers to enter a question about the pickup location

If you want to let your guests ask a question about the pickup location during the checkout, tick this box.


STEP 3

Review how it looks for your guests πŸŽ‰

Once set up for an Experience product, your guests will now be given the choice of selecting their pickup location as part of the booking process.


STEP 4

Review the pickup location in the guest booking πŸ€“

You can review the guest's pickup location information later from the Tour Booking modal at any time.

πŸ’‘Pro Tip: If you don't want to ask this as part of the booking process, you can add a Guest's pick up location to their Booking details later in the 'Pickup Location' tab.


Pickup Locations - Frequently Asked Questions (FAQs)

Do I have to use Pickup locations?

No! pickup locations are completely optional. Only use them if they are applicable to your Experience and guests.

The pickup locations tab in the Checkout will only appear if you have enabled pickup locations in the Settings and in the relevant Experience.

Pickup locations are applicable for some of my Experiences, but not all

Great! The pickup locations tab in the Checkout will only appear if you have enabled pickup locations in the relevant Experience.

So if you don't use pickup locations for a particular Experience, you can leave it unticked as an option when you create that Experience.

Are there any limits on how many Pickup locations I can have?

No! You can have as many pickup locations as you like.

The Booking confirmation details change depending on the pickup location

No worries! You can customise the Booking confirmation details that you send to your guests so that you send confirmation information relevant to the selected pickup location.

Simply set up the applicable email templates for each pickup location via the Personalisation -> Email Templates section!


Skip ahead to:

  1. Using different Rates for your Tours

  2. Understanding your Tour Settings

  3. How to add a Tour Product

  4. Create and Update Bookings

  5. How to create a new Guest (Tours)

Did this answer your question?