Tashi

Tom Schauble

Tashi Support

How to set up your business, manage your bookings, guests and payments. 

Accommodation Providers

Front Desk Hub: Introduction

Step by step guide to setting up your hotel

Quick Set Up your Organisation details

View the Guests Checking in and out today

View your Availability according to your Rooms, Date and Rate Plan

Check your Availability in the Hub

View the Tasks due today

The FrontDesk Hub

How to use the Bookings report

How to use the Finance reports

Reporting and Insights

Step by step process for editing bookings

Edit a Booking

Charge Fees as part of an Accommodation booking

Accommodation, charging Fees

Include / exclude taxes in your bookings

Create a new booking

Add a payment to a Booking

View your bookings on paper or share via pdf by printing them

Print Bookings data

Analyse your Booking data by exporting it into excel

Exporting Booking data into excel

Delete a booking

Filter by Booking period, status or source and payment status

Use filters to view Bookings

Managing your Bookings

Create a Group Booking

How to print or export to an excel CSV file, your Group Bookings information

Print or Export Group Bookings data

Managing Groups

Add an Extra purchase to an existing Booking

How to set up the extras (additional products or services) that you sell

Create a new Extra (Product / Service)

Selling extra products and services

Use Guest interests to personalise their experience.

How to use Guest interests

Step by step guide to creating a detailed guest profile

Create a new Guest

Record important information about a guest.

Add a note or activity for a guest

How to quickly find a Guest or Booking

Managing your Guests

How to control what staff can do and see.

Staff & Permissions

How to charge for a task

Create and use staff task to manage your business

Staff Tasks explained

Managing your Staff

You can choose to display Rate Plans as a Radio button or Dropdown. Learn where to pick your preference.

Accommodation, pick your preferred Rate Plan display

How to promote specific rate plans to Guests on your Booking Engine Widget

Accommodation, promoting specific Rate Plans

How to set up and use different Rate Plans for your property in Tashi

Accommodation, using different Rate Plans

Using your Booking Engine

Automate your connection to the major Online Travel Agents (OTAs)

How to set up the Channel Manager

Using a Channel Manager

Step by step guide to creating Room types

Create a Room Type

Quickly create multiple rooms with the same features.

Create Multiple Rooms

The difference between Room Type and Rooms

Room Type vs Rooms

Managing your Rooms

Sync your availability with your OTA channels using Tashi's Calendar Feed feature

Accommodation, Import/Export calendar links from your different OTA channels

How to manually refresh your Calendar Feeds and check bookings

Accommodation, refreshing your Calendar Feeds manually

How to check what Bookings have come in via Calendar Feeds

Accommodation, checking your Calendar Feed (iCal sync) bookings

3 easy steps to setting up Shared Inventory on Tashi

Accommodation, setting up Shared Inventory

Import or Export Calendar Feeds (iCal sync) to keep your availability up to date on Tashi and your OTA sales channels.

Accommodation, using Calendar Feeds

Step by step guide to managing room rates.

Manage room rates and extra guest charges

Offer custom prices for specific dates, events and other special periods.

How to set up Special Rates

What is Stop Sell?

Manage your Rates and Availability

Step by step instructions on how to subscribe

How to subscribe to Tashi

Learn how to add users to your account and control their permissions

Settings, Adding Users and Permissions

Step by step guide to setting up your Business and Finance settings.

Business & Finance settings

What the Back Office Setting options mean

Settings Explained

Manage your Currencies and rates manually or automatically.

Enable Multi-Currency Payments

Set up or edit Tax rates.

Your Settings

Tashi Login

Tashi Website

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.