Accommodation Providers | Tashi Help Center

The FrontDesk Hub

Front Desk Hub: Introduction

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Quick Set Up your Organisation details

Step by step guide to setting up your hotel

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View the Guests Checking in and out today

View all Hotel activity for the day.

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Check your Availability in the Hub

View your Availability according to your Rooms, Date and Rate Plan

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View the Tasks due today

Understand the Task list in the Hub

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Reporting and Insights

How to use the Bookings report

The Bookings tab explained

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How to use the Finance reports

The Finance tab explained

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Managing your Bookings

Accommodation, charging Fees

Charge Fees as part of an Accommodation booking

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Edit a Booking

Step by step process for editing bookings

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Include / exclude taxes in your bookings

Customise how you display taxes.

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Create a new booking

Quick create a new booking from the Hub

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Add a payment to a Booking

Recording a guest or booking payment

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Print Bookings data

View your bookings on paper or share via pdf by printing them

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Exporting Booking data into excel

Analyse your Booking data by exporting it into excel

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Delete a booking

Learn how to delete a Booking

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Use filters to view Bookings

Filter by Booking period, status or source and payment status

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Managing Groups

Create a Group Booking

Create, edit and add to a Group Booking

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Print or Export Group Bookings data

How to print or export to an excel CSV file, your Group Bookings information

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Selling extra products and services

Add an Extra purchase to an existing Booking

Did your guest order something Extra?

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Create a new Extra (Product / Service)

How to set up the extras (additional products or services) that you sell

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Managing your Guests

How to use Guest interests

Use Guest interests to personalise their experience.

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Create a new Guest

Step by step guide to creating a detailed guest profile

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Add a note or activity for a guest

Record important information about a guest.

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How to quickly find a Guest or Booking

Look up any Guest or Booking in seconds

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Managing your Staff

Staff & Permissions

How to control what staff can do and see.

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How to charge for a task

Create and charge for guest tasks

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Staff Tasks explained

Create and use staff task to manage your business

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Using your Booking Engine

Accommodation, pick your preferred Rate Plan display

You can choose to display Rate Plans as a Radio button or Dropdown. Learn where to pick your preference.

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Accommodation, promoting specific Rate Plans

How to promote specific rate plans to Guests on your Booking Engine Widget

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Accommodation, using different Rate Plans

How to set up and use different Rate Plans for your property in Tashi

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Using a Channel Manager

How to set up the Channel Manager

Automate your connection to the major Online Travel Agents (OTAs)

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Managing your Rooms

Create a Room Type

Step by step guide to creating Room types

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Create Multiple Rooms

Quickly create multiple rooms with the same features.

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Room Type vs Rooms

The difference between Room Type and Rooms

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Manage your Rates and Availability

Accommodation, Import/Export calendar links from your different OTA channels

Sync your availability with your OTA channels using Tashi's Calendar Feed feature

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Accommodation, refreshing your Calendar Feeds manually

How to manually refresh your Calendar Feeds and check bookings

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Accommodation, checking your Calendar Feed (iCal sync) bookings

How to check what Bookings have come in via Calendar Feeds

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Accommodation, setting up Shared Inventory

3 easy steps to setting up Shared Inventory on Tashi

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Accommodation, using Calendar Feeds

Import or Export Calendar Feeds (iCal sync) to keep your availability up to date on Tashi and your OTA sales channels.

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Manage room rates and extra guest charges

Step by step guide to managing room rates.

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How to set up Special Rates

Offer custom prices for specific dates, events and other special periods.

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What is Stop Sell?

Block or customise your availability.

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Your Settings

Settings, Adding Users and Permissions

Learn how to add users to your account and control their permissions

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How to subscribe to Tashi

Step by step instructions on how to subscribe

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Business & Finance settings

Step by step guide to setting up your Business and Finance settings.

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Settings Explained

What the Back Office Setting options mean

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Enable Multi-Currency Payments

Manage your Currencies and rates manually or automatically.

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Set up or edit Tax rates.

Customise your applicable tax rates.

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